![Viv R on Twitter: "Hi @FitbitSupport , my versa 2 stopped working. It says data not cleared, sync and try again. https://t.co/CtEUpXqWZ1" / Twitter Viv R on Twitter: "Hi @FitbitSupport , my versa 2 stopped working. It says data not cleared, sync and try again. https://t.co/CtEUpXqWZ1" / Twitter](https://pbs.twimg.com/media/ESJ5CeyUYAQaIQs.jpg:large)
Viv R on Twitter: "Hi @FitbitSupport , my versa 2 stopped working. It says data not cleared, sync and try again. https://t.co/CtEUpXqWZ1" / Twitter
Fitbit Support on Twitter: "@puigalex Hi. Sorry to see this. Thanks for the photo as well. Let us help. Please try giving your Versa Lite a few restarts by following these instructions:
![How do I fix the “data not cleared sync & try again” error on a brand new Fitbit Versa 2? : r/fitbit How do I fix the “data not cleared sync & try again” error on a brand new Fitbit Versa 2? : r/fitbit](https://preview.redd.it/za3ea9zk2r891.jpg?auto=webp&s=532c3853ea13f6b3ee5d66dbfc494bb0a50e7d02)